If you want your customers to enjoy outstanding support, choose a help desk solution that gives your teams the tools for outstanding collaboration.
Provide the quality of support that customers long for. You can be everywhere your customers need you – email, WhatsApp, webchat, phone. The conversation flows into a single track in Floji, so you can provide faster, more personalised support, and seamless customer journeys.
Unlike other help desk solutions, Floji also gives you the tools you need to collaborate with your colleagues and anyone outside your organisation. Streamline your tech stack, with calls, meetings, messages, support and teamwork together in one easy-to-use application.
You can try Floji for free. Join the waiting list today for early access.
Let context travel across apps and channels, so you don’t have to. Floji syncs all your customer communication in one place. If multiple agents need to support a customer with an issue, one can pick up exactly where the other left off, without the customer needing to repeat anything.
With your team collaboration and customer support running as one, it’s far easier to leverage your whole organisation’s knowledge, and bring your experts closer to your customers when they’re needed.
When your customers need your support, they don’t want to feel like ticket numbers. With Floji’s stream technology, there are no tickets. In their place? Natural customer conversations, powered by intelligent workflows.
Our WhatsApp integration gives your business the power to connect with the 2 billion WhatsApp users around the world. Engage with customers, provide support, and drive sales through a platform your audience is already using – all from the Floji interface.
Break down barriers to communication, with three game-changing technologies. Embed webchat and webcalling in your site so visitors can start the conversation with a single touch of a button. Set up meetings in an instant by sending out a webmeet link.
Floji helps you meet and exceed customers’ expectations throughout the lifecycle of your interactions. It automatically detects when things aren’t flowing as they should – when a customer issue hasn’t been picked up on time, for instance – and delivers reminders to the right people.
Floji’s telephony offering delivers everything a modern business needs from its phone system, including seamless hardware integration, call routing, IVR, call recording, third party SIP integration and more.
Save time, and ensure your customers get accurate and consistent responses to common queries. Manage prewritten canned responses in your Floji library, and easily add them to workflows or customer conversations when you need them.
Our unique Flobuilder makes it easier than ever to set up routing plans, not only for calls, but for customer engagement management and support requests, too. Enjoy powerful and intuitive drag-and-drop functionality inspired by the Scratch programming language.
Floji bolsters our award-winning suite of software, which already powers the communication of thousands of businesses worldwide.
"It’s the level of service that we’ve been so impressed by. It really goes above and beyond.
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Kev Brown, Managing Director // The Honest Group
"The real icing on the Quvu cake is that all I need to use it is my tablet and Wi-Fi, so I can manage my team from anywhere, and I mean anywhere. "
John Moran, General Manager // IDG
Easy service interactions can make customers 94% more likely to buy from you again (Gartner). Floji makes it simple for you to provide support that’s not just frictionless, but fast, thorough and tailored to each customer’s needs.
With Floji’s webchat embedded on your site, you can easily take the initiative and reach out to your visitors. You can also anticipate customer issues and questions, assist with onboarding, and connect with anyone trialling your product or service.
How do you give your customers outstanding service? Start by giving your teams the tools for outstanding collaboration. Floji arms your support agents to the teeth with the most powerful and effective collaboration tools.
No repetition, no duplication, no tickets. Fast, easy, connected support, with the right balance between intelligent automation and the human touch.
Floji goes beyond unified communications. Whether you’re working with colleagues or customers, vendors or suppliers, Floji runs in the same way, ensuring frictionless communication and a unified user experience.
Real-time conversation tagging lets your agents categorise issues more responsively, and see what issues are trending. You get actionable insights in real-time, not hours, or even days, later.
Provide consistent and seamless customer experience across communication channels – phone calls, email, messaging, WhatsApp. With Floji, all the touchpoints on your customer journeys are connected, so your customers and support team always have full context.
Floji connects all the people you work with, no matter where they’re based. For teams working from a single room or those continents apart, it’s an easy and flexible solution.
Enterprise-grade security keeps your data safe, so you can communicate in confidence. With Floji, you’ll never lose momentum. We’ve been delivering over 99.99% uptime across cloud communication platforms for more than a decade.
Enable company-wide collaboration with Floji, and you’ll deliver faster, friendlier, more connected customer support. Getting started couldn’t be easier. From onboarding to optimisation, our dedicated team of experts are available whenever you need them. Join the waiting list today for early access.
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