If you want your customers to enjoy outstanding support, choose a help desk solution that gives your teams the tools for outstanding collaboration.
Provide the quality of support that customers long for. You can be everywhere your customers need you – email, WhatsApp, webchat, phone. The conversation flows into a single track in Floji, so you can provide faster, more personalised support, and seamless customer journeys.
Unlike other help desk solutions, Floji also gives you the tools you need to collaborate with your colleagues and anyone outside your organisation. Streamline your tech stack, with calls, meetings, messages, support and teamwork together in one easy-to-use application.
You can try Floji for free. Join the waiting list today for early access.
Customer service, communication and teamwork in one platform
Lifelong customer conversations centralised in Floji
Meet your customers wherever they are.
Be up and running in no time.
The core functionality you need, without the complications
Faster, easier, more personalised support
Automated engagement management to ensure you always stay on top of your customer support and meet SLAs
Replace tickets with natural customer conversations, powered by intelligent workflows.
Get actionable insights in real-time, not hours, or even days, later.
Move effortlessly between messaging, calls and video across any of your devices. Enjoy real-time and async communication from one streamlined interface.
Work better together, wherever you are. Fine-tune your teamwork and boost your productivity, through one secure digital hub.
Make every interaction matter. Deliver first-class support that connects customer experience end-to-end, and builds lasting relationships.
Floji brings together phone, video, messaging and support. But it goes beyond unified communications. We built Floji to enable unified experience. Whether you’re working with colleagues or customers, vendors or suppliers, Floji runs in the same way. The user experience is frictionless, and your teams have the flexibility to work together and support customers across multiple channels and devices.
Floji’s telephony offering delivers everything a modern business needs from its phone system, including seamless hardware integration, call routing, IVR, call recording, third party SIP integration and more.
Provide consistent and seamless customer experience across communication channels – phone calls, email, messaging, WhatsApp. With Floji, all the touchpoints on your customer journeys are connected, so your customers and support team always have full context.
Floji powers collaboration and support through innovative stream technology. This enables faster and more effective content sharing, customer engagement management, end-to-end connected support journeys, real-time insights into trending issues, and more agile process management for every team.
Our WhatsApp integration gives your business the power to connect with the 2 billion WhatsApp users around the world. Engage with customers, provide support, and drive sales through a platform your audience is already using – all from the Floji interface.
Break down barriers to communication, with three game-changing technologies. Embed webchat and webcalling in your site so visitors can start the conversation with a single touch of a button. Set up meetings in an instant by sending out a webmeet link.
Floji helps you meet and exceed customers’ expectations throughout the lifecycle of your interactions. It automatically detects when things aren’t flowing as they should – when a customer issue hasn’t been picked up on time, for instance – and delivers reminders to the right people. You can trust Floji to keep your responsiveness and engagement in line with the standards your organisation sets, however high they may be.
Floji connects all the people you work with, no matter where they’re based. For teams working from a single room or those continents apart, it’s an easy and flexible solution.
Each team needs to collaborate in a different, often highly specialised, way. Floji gives teams the tools they need to self-organise, so they can improve their own processes, instead of having everything managed top-down.
Floji makes sure you can deliver customer experiences that are connected end-to-end. Context travels with each interaction, so customers never need to repeat themselves, and issues can be resolved as swiftly and painlessly as possible.
Why wait days, or even weeks, for aggregated reports? With Floji, your teams have the tools to identify trending issues in real-time, and act on them right away.
When you use Floji, your process management becomes more agile. It empowers your teams to take a more active role in the processes they operate, so they can adapt and improve them in real-time.
Our unique Flobuilder makes it easier than ever to set up routing plans, not only for calls, but for customer engagement management and support requests, too. Enjoy powerful and intuitive drag-and-drop functionality inspired by the Scratch programming language.
Enterprise-grade security keeps your data safe, so you can communicate in confidence. With Floji, you’ll never lose momentum. We’ve been delivering 99.99% uptime across cloud communication platforms for over a decade.
In-app support whenever you need it, from our dedicated team of experts. Our award-winning customer service continues to receive glowing reviews on Trustpilot.
Save time, and ensure your customers get accurate and consistent responses to common queries. Manage prewritten canned responses in your Floji library, and easily add them to workflows or customer conversations when you need them.
Real-time conversation tagging lets your agents categorise issues more responsively, and see what issues are trending. You get actionable insights in real-time, not hours, or even days, later.
With Floji’s webchat embedded on your site, you can easily take the initiative and reach out to your visitors. You can also anticipate customer issues and questions, assist with onboarding, and connect with anyone trialling your product or service.
When your customers need your support, they don’t want to feel like ticket numbers. With Floji’s stream technology, there are no tickets. In their place? Natural customer conversations, powered by intelligent workflows. Keep the personal touch across connected customer journeys.
No repetition, no duplication, no tickets. Fast, easy, connected support, with the right balance between intelligent automation and the human touch.
With your team collaboration and customer support running as one, it’s far easier to leverage your whole organisation’s knowledge, and bring your experts closer to your customers when they’re needed.
How do you give your customers outstanding service? Start by giving your teams the tools for outstanding collaboration. Floji arms your support agents to the teeth with the most powerful and effective collaboration tools.
Let context travel across apps and channels, so you don’t have to. Floji syncs all your customer communication in one place. If multiple agents need to support a customer with an issue, one can pick up exactly where the other left off, without the customer needing to repeat anything.
Easy service interactions can make customers 94% more likely to buy from you again (Gartner). Floji makes it simple for you to provide support that’s not just frictionless, but fast, thorough and tailored to each customer’s needs.
Floji bolsters our award-winning suite of software, which already powers the communication of thousands of businesses worldwide.
"The real icing on the Quvu cake is that all I need to use it is my tablet and Wi-Fi, so I can manage my team from anywhere, and I mean anywhere. "
John Moran, General Manager // IDG
"It’s the level of service that we’ve been so impressed by. It really goes above and beyond.
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Kev Brown, Managing Director // The Honest Group
Stay on the free plan for as long as you like.
All core features included.