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woman at her desk about to start a webcall on her phone using the Floji communications platform

Is webcalling the game-changer in customer communication?

Read time: 6 minutes. Most businesses already lean heavily on their websites as marketing tools, but many are failing to equip them for something...

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webchat, also known as live chat, open on a laptop on a desk and on a phone

Webchat: A pillar of modern customer support? All the benefits revealed

Read time: 6 minutes. More and more studies point to the growing importance of customer experience when it comes to sales, retention and...

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Omnichannel communication represented with graphics and a person at a desk working on a laptop and phone

What is omnichannel engagement? The 7 unmissable benefits

Read time: 7 minutes. In this post, we’ll jump straight into what omnichannel customer engagement means, before looking at the key benefits it...

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