Frequently Asked Questions

Floji is an all-in-one collaboration and customer support platform. It makes it easy for businesses of all sizes to talk, meet, message and support customers in one place. In addition to the collaboration and chat essentials, Floji provides an advanced telephony feature set, and the tools your business needs for omnichannel customer engagement, including integrations for WhatsApp, webchat and email.

Floji is a powerful, multipurpose platform that different businesses will use in different ways. The best way to see what it can do for your business is to experience it. Get started with Floji, and you can stay on the free plan for as long as you like, with all core features included. We’re confident that Floji will help your business streamline communication, increase productivity and send customer satisfaction to new highs. It makes it easy for your employees and teams to provide exceptional customer support, and collaborate with anyone, anywhere, any time.

If your business spends any time communicating, then yes. Floji is an excellent cross-industry solution for businesses looking for an integrated cloud collaboration and customer support system that’s flexible, scalable and cost effective. Whether you have 1 or 1000 employees, Floji has you covered.

None at all, but Floji does allow you to seamlessly integrate SIP phones should you wish to. You can download the Floji app on any device and get started right away – it’s exceptionally easy to set up and use. Our award-winning support team is always on hand if you need them.

Floji was built from the ground up to make teamwork and customer support easier than they’ve ever been. We know the technology inside-out, after more than 15 years providing award-winning cloud communication software –  just see our industry-leading scores on Trustpilot. Our developers are always adding new features and integrations in response to customer feedback to make sure Floji has all the functionality your business needs for it to prosper.

Floji unifies your communication, teamwork and customer support within a single platform. Right now, you might be running multiple systems side-by-side: one for receiving calls, another to save recordings, a third for ticketing, and a fourth and fifth for your collaboration with colleagues and outside partners. Floji lets you do all of this from one easy-to-use interface.  

Take the product tour now, and see the difference a streamlined tech stack could make for your business.

Yes – you can work seamlessly with anyone inside or outside your organisation, including colleagues, customers and external partners. And when someone connects from outside the platform – via email, WhatsApp or webchat, for instance – everything flows into one joined up conversation in your Floji dashboard.

Floji comes with a powerful feature set designed to keep all aspects of your teamwork running smoothly. You’ll create spaces for the different groups of people in your organisation – you might have a space for the marketing team, a space for HR, and even a space for your collaboration with an external partner. Across all your spaces, you can enjoy calls, video, messaging, screen sharing, file sharing and more. There’s in-app support to guide you through everything you need to set up, and help you make the most out of each space you create.

Yes, you can –  Floji covers all the bases of your customer service. It allows you to provide support via phone, video and messaging, both in real-time and async. Customers can reach out to you through their chosen communication channels, and you’ll be able to manage everything through the Floji interface. Intelligent automated workflows make sure you can stay on top of your support requests. When something’s not running as it should, automated reminders are sent out to the right people to get things moving again.